Refund policy
REFUND & RETURN POLICY
Our products are made to order. Please read the terms below before purchasing.
DIRECT ORDERS FROM OUR ONLINE STORE
Damaged, defective, or incorrect items
Contact us at most-decency3h@icloud.com within 30 days after delivery. Include your order number and clear photographs showing the problem. Do not mail the item to Printful, Printify, or any other address unless we provide written return instructions. After the claim is reviewed, an eligible production or fulfillment problem will be resolved with a replacement or refund as appropriate.
Buyer’s remorse and size or color selection
Because each product is made to order, direct online-store purchases are not returnable or exchangeable because the customer changed their mind, selected the wrong size or color, or no longer wants the item. Please review product details and size information before ordering. This limitation does not affect rights that cannot be waived under applicable law.
MARKETPLACE ORDERS, INCLUDING TIKTOK SHOP
Orders placed through a marketplace are governed by that marketplace’s cancellation, return, refund, and buyer-protection rules. TikTok Shop generally permits eligible products to be returned within 30 calendar days after receipt, including certain non-defective returns. Start the request inside the marketplace account where the purchase was made and follow the return label, deadline, and address supplied there. Marketplace requirements take priority if they differ from this direct-store policy.
CANCELLATIONS AND ORDER CHANGES
Request a cancellation or change within 1 hour after ordering. Approval is not guaranteed because production can begin quickly. A cancellation made in Shopify or a marketplace is not complete until we confirm that the fulfillment provider also stopped the order. Orders already in production or shipped cannot be changed or canceled.
LOST, DELAYED, OR RETURNED PACKAGES
Contact us promptly through the channel where the order was placed. We will review the carrier tracking, delivery address, marketplace rules, and fulfillment provider’s claim deadlines. Incorrect or incomplete customer addresses and unclaimed packages may require payment of additional production or reshipping charges.
REFUNDS
Approved refunds are issued through the original sales channel and original payment method. Printful or Printify refunds paid to us do not automatically refund the customer; we process any customer refund through the platform where the order was placed. Bank or card processing times may apply after a refund is issued.
RETURN AUTHORIZATION
Contact us before sending any product back. The authorized return destination may be our return warehouse or, for an eligible Printful return, a designated Printful facility. Never send a Printify item to Printful. Unauthorized returns may be delayed, refused, donated, or become ineligible for reshipment.
Questions: most-decency3h@icloud.com